A Voyage to South of Yangtze River in Flowery March
——Exclusive Interview with Mr. Tonny Qin, General Manager of Hilton Nanjing Riverside
As the ancient poem goes, “The region south of the Yangtze River is a great place, of which the picturesque scenery I knew well. At sunrise, riverside flowers carry flaming glows; and in spring, the river is as emerald as bluegrass. How shall I not reminisce about it?” In March, when hazes of willow catkins flutter in the breeze, the beauty is beyond description. In case you unintentionally pause for a while, you are easily captivated and obsessed by such beauty. Hilton Nanjing Riverside is the highlight of this scene, which Mr. Tonny Qin, the hotel’s General Manager will elaborate on during our interview.
Situated on the bank of Yangtze River where it meets the source of Qinhuai River in the city of Nanjing, an ancient capital well-known for its splendid history and rich cultural heritage, Hilton Nanjing Riverside is a shining star of the Bund under Nanjing’s urban planning. It is 20 minutes’ drive from the business district and 10 minutes’ drive from the newly opened tunnel under the Yangtze River that connects the northern the southern areas of Nanjing. Sitting on the Yangtze River, the hotel is an ideal destination for both business and leisure clients, thanks to careful planning of hotel space and spectacular views from guest rooms enabled by the originally designed oval-shaped hotel building. The landscaped garden of 2000 square meters and the pillar-less Grand Ballroom of 1100 square meters are both in place to offer unique, romantic ambiances. In the Ming Xuan Restaurant on the hotel’s top floor (13th Floor), private rooms and public dining areas both command breathtaking river views from the 180 degree French windows, where guests may appreciate the picturesque scenery while savoring top delicacies. Giving full play to its geographic advantage, the hotel blends perfectly into the surroundings, and complements the rich historic and cultural heritage of the city. From stylish guest rooms and suites, guests may overlook the spectacular river view, while listening to the rhythm of the waves stroking the river bank, immersed in the fresh air. Just as a line from Haizi, the famous poet reads, “I have a house facing the sea. When spring arrives, flowers compete to blossom.” And Mr. Tonny Qin, General Manager of the hotel, has devoted his passion and expectations for this ancient historic and cultural city to his hospitality career.
A native of Shanghai and a veteran hotelier with over 20 years’ hospitality experience,Tonny has held senior management positions in multiple international hospitality groups, boasts rich hotel management experience and outstanding leadership skills. Along his career, he has worked in cities across Mainland China. In his own words, life is an journey as well as a marathon. Whenever you continue with the journey from a new starting point, there comes a new and unknown challenge. More importantly, the greatest attraction lies with the joy of victory as he confronts and conquers a new challenge. Having worked in various hotel groups, he was exposed to different corporate culture and management philosophy. As an ardent reader, he believes the collection of world hospitality groups are an encyclopedia, which get you obsessed with its rich content and profound knowledge, so that once you opens the first page, you are tempted to continue reading until you finish the last page. That is exactly the reason why he chose Hilton as the next step of his career. In addition, Hilton Nanjing Riverside sits on the charismatic Yangtze River and the source of Qinhuai River in the city of Nanjing, the ancient capital of multiple dynasties with profound cultural heritage. Throughout history, numerous man of letters and distinguished scholars are known to leave their footprints and tales in Nanjing so he must come here to have an authentic feel of its historic charm by working in a hotel so close its origins. Since he joined the hotel,Tonny has attached much importance to hotel service as well as critical details. Guests nowadays have broadened horizons and increasingly higher expectations for hotel services, so that hotel services must cater to guests’ needs and details must be further refined. He keeps underscoring that the entire staff should put in the first place how guests feel during their stay here, and he encourages the staff to have frequent communication with guests to get their feedback and meet their needs whenever possible.
Delicacies offered at a hotel are usually what guests enthuse about. With a food and beverage management background,Tonny believes that in order to satisfy a discerning palate while giving expression to the hotel’s signature delicacies, efforts must be made to discover the delicacies that appeal to guests and the services that meet their needs. Then the essence of local delicacies shall be combined with the culinary strength of the chefs to create unique delicacies with local favor that are up to the high standard of a 5 star hotel. For a tangible experience of what Tonny describes, it is worthwhile to pay a visit to Hilton Nanjing Riverside.
When it comes to hotel management, Tonny tends to share with his team members what he has obtained from his daily responsibilities throughout his career, such as guests reception and hotel operations. And he talks about his successes, failures, progresses and the appropriate way to make progress. Meanwhile, his topics also include tourism, food and body building. He tells young members of the staff that the hospitality career is not an effortless one, for which adequate common sense and the desire to excel are a necessity.Tonny’s a team of passionate, aspiring hoteliers.
Tonny also shares with us his plan for the hotel in the New Year. Greater efforts will be made to incorporate local flavor into the hotel’s delicacies for innovative dishes and improved dining services; more family activities will be organized and a children’s playground will be built for a premium lodging experience to families traveling for leisure and vacation purposes. In terms of meeting and banquet reception, facilities will be upgraded for improved experience. We see a hotel that operates in a systematic, well-organized manner under Tonny’s meticulous planning and management. As the saying goes “love what you do”, of which Tonny’s 20 year devotion to the hospitality industry is a best representation. The honor to the hotel is the best reward to Tonny’s outstanding performance, the success of the hotel is Tonny’s greatest career accomplishment.
In an evolving market in a rapidly changing society, revenues from traditional hotel services such as accommodation, dining, meeting, fitness keep contracting. In Tonny’s opinion, the crux of the hospitality industry lies with its service. To offer innovative service, it is of vital importance to communicate enthusiastically with each guest, have an insight of guests’ needs and offer best possible service wholeheartedly. Each guest is unique, so innovative individualized service must be offered to meet the specific need of each individual guest in a sincere and practical manner.
A year since we last met, this second meeting is enabled by our shared vision----featured, premium hotel service is dedicated to those who enjoy traveling and who truly enjoy staying at hotels. As the hotel’s general manager, he speaks not only on his own behalf, but also on behalf of his staff and Hilton Nanjing Riverside. He wishes to present the hotel to the target audience on such an upscale platform as Grand Hotels Media.
We are enlightened by Mr. Tonny Qin, who exemplifies a brilliant hotelier with his meticulous, passion, devotion and dedication. When it comes to traveling, the region south of the Yangtze River is a great place to visit and Hilton Nanjing Riverside is an ideal destination along the trip. Let’s look forward to Hilton Nanjing Riverside setting out on a new voyage in the historical tides that are surging forward with great momentum.