Appreciating Buddhist Culture Admiring Rolling Mount Wutai
——Exclusive Interview with Mr.Tan Qing,
General Manager of Wutai Mountain Marriott Hotel
五台山万豪酒店建筑共五层，由美国RTKL国际设计有限公司设计，其设计理念将现代主义的奢华美感与五台山地区古典风格的佛寺元素完美融合。RTKL公司还凭借该项目赢得了2015年国际酒店地产大奖（ International Hotel and Property Award 2015）。五台山万豪酒店的景观设计采用了各类绿植。其中，两座景观湖展现出五台山万豪酒店设计的构思之精巧。湖光与山色浑然一体，相得益彰，是举办派对、企业庆典、酒会、新品发布会等各类大型户外活动的理想场地。从布局设计而言，酒店拥有246间典雅舒适的客房，举目则可尽览五台山的壮丽景色。酒店提供各类商务友好设施，包括全方位覆盖的 Wi-Fi 网络、商务中心和客房内工作间。另外，酒店还拥有总面积超过2,000平方米的宴会及会议空间。其中包含1,049平方米的无柱式大宴会厅，可灵活分成4个独立宴会厅。此外，酒店拥有10间面积从54至182平方米不等的多功能厅，可以满足不同活动的场地需求。
谭青先生领导酒店各项筹备工作并顺利开业，现在他全面负责酒店开业后的整体运营和战略发展。凭借其卓越的领导管理才能和敏锐的商业洞察力，谭青先生积累了丰富的行业经验。2012年，他荣获万豪国际集团EDGE (Excellence in Delivering the Guest Experience)奖项，也是第一位获得此殊荣的中国籍员工。
Crowning the four sacred Buddhist mountains in China, Mount Wutai sits in northeastern Shanxi Province. It is a most sought-after destination among tourists home and abroad and is inscribed as one of UNESCO World Heritage Sites. Mount Wutai, literally, 'the five terrace mountain', is the highest mountain in Northern China and is renowned for its unique natural scenery, imposing mountain ranges, precipitous slopes with five peaks out of the stunning creation of nature. It is home to a number of temples and monasteries that nestle in the picturesque landscape. Known as “Clear Cool Mountain”, Mount Wutai is a summer resort with icecap, where it is cool in summer and chilly for the rest of the year. As we arrive at this sacred Buddhist land with charming scenic beauty and profound religious and cultural heritage, we head for Wutai Mountain Marriott Hotel.As the first international hotel in Mount Wutai Scenic Area, the hotel sits at its southern gate and is a stone’s throw away from the Tourist Center, where guests may admire the sunrise from a sea of clouds as they ascend to the highest peak of Dongtai. Tourist enthusiasts may find their preferred destinations for an appreciation of the scenic beauty in a tranquil state of mind.
Wutai Mountain Marriott Hotel is advantageously located within 2 hours’ drive from Taiyuan and Datong, and 3.5 hours’ drive from Beijing and Tianjin. It is 10 minutes’ drive from the core of Mount Wutai Scenic Area and adjacent to“Another Encounter with Mount Wutai”, where live performances are staged. In addition, Taihuai County, where Buddhist temples cluster, sits in the hinderland of Mount Wutai Scenic Area, to the northeast of Wutai County. Now Wutai County is home to some 40 temples of which over 30 are located in Taihuai Town. Each year, pilgrims come in a constant stream to Taihuai County, many of whom are willing to wait for a long time to redeem their wishes to the Buddha. As the No.1 of Buddha Mountain, Mount Wutai boasts an immense number of temples of all sorts that are preserved as treasures of Buddhist culture for later generations to pay their reverence.
The hotel is a 5 storey building designed by U.S.based RTKL International Architectural Design Company whose design philosophy perfectly integrated modernist luxury with classic Buddhist elements typical of Mount Wutai. RTKL was thus awarded International Hotel and Property Award 2015 for this project. A range of vegetation was incorporated in the landscape design of the hotel. The two scenic lakes are delicately designed so that it perfectly fits into the background of Mount Wutai. They are an ideal venue for large scale outdoor activities such as parties, corporate celebrations, cocktail parties and product launches.
Wutai Mountain Marriott Hotel offers 246 cozy and elegant guestrooms and suites, each with breathtaking views of Mount Wutai. Business-friendly amenities include property-wide Wi-Fi, business center and in-room work stations. The hotel offers an aggregate of 2000 square meter state-of-the-art banquet and conference space, including a pillar-less ballroom of 1,049 square meters that can be divided into 4 independent ones. In addition, the hotels has 10 multi-function rooms with sizes between 54 to 182 square meters, tailored to various events.
Mr. Tan Qing led his team in the prepartion for the hotel launch, and now his takes full charge of its overall operation and strategic development. He has accumulated rich hospitality experience with outstanding leadership skills, exceptional management capacity and acute business perception. In 2012, he became the first Chinese employee who received Excellence in Delivering the Guest Experience Award by Marriott International.
As far as we know, Mr. Tan Qing, General Manager of Wutai Mountain Marriott Hotel is the youngest general manager with Chinese nationality throughout the history of Marriott International. Having worked at Marriott International for many years and accumulated rich hospitality experience, he boasts outstanding leadership skills, exceptional management capacity and sharp business perception. Enabled by seamless preparation efforts under his leadership, the hotel launch has been rather smooth. In his opinion, the greatest asset of the hotel is its staff, to whom personalized care shall be given with regards to their individual differences while adhering to the inclusive culture. To the vast majority of staff members, the hotel is a homelike work environment where each member is treated both a colleague and a friend. And this is why so many of them come to Marriott for a job only, but finally choose it as their career destination in the long run.
The hotel broke even three months since its launch. Then the hotel yields increasing revenue,and favorable word of mouth in the hospitality market and receives lavish praises on tourist websites. He believes that the role of the general manager is to motivate the staff, encouraging them to practise and give full play to craftsmanship in order to perfect the hotel service, which in turn, will make a positive impact on the hospitality industry. Mr. Tan attaches particular importance to the cultivation of hospitality talents. He facilitated the hotel’s partnership with higher educational institutions to recruit a large number of young professionals, bringing in new blood to the hospitalilty industry of Shanxi as well. He encourages staff members to attend various trainings and offer broad career development opportunities and transparent promotions. As he always says, “We shall inspire a strong sense of belonging among the staff by caring for them, who will then care for the guests.”
As we know, international 5 star hotels mushroom each year. In order to thrive and prosper in the long run, we must maintain competitive advantages that are irreplicable and irreplaceable. It is Mr. Tan Qing believes in the management philosophy of encouraging his colleagues to challenge themselves and strive for excellence. He hopes to explore cultural connotations, optimize tourist experience, offer an ideal platform for communication, increase public awareness of the hotel, establish celebrity studios, upgrade hospitality service of the scenic area and enhance the Marriott brand with the combined efforts of the entire staff. The hotel provides best-in-class, comprehensive and considerate services to each individual guest, and contribute to Mount Wutai Scenic Area that is international, picturesque, culturally profound for leisure tourists as well as conference clients.
In terms of hotel service, a variety of amenities and thoughtful services are available, such as an 46 inch LCD TV, a minibar, high speed WiFi, quality bedding for each guest room, as well as 24 hour room service. Meanwhile, the hotel offers a range of leisure and recreational facilities, including heated indoor swimming pools, a fitness center, a spa center, KTV rooms and chest rooms, where guests may take aerobic exercises, have a full recharge, or enjoy a wonderful time.
In addition, the hotel is a perfect place for luxury dining experiences. ORIGRAIN is an upscale Chinese restaurant featuring Shanxi cuisine. There are 12 deluxe private rooms, where authentic Shanxi delicacies and local dishes are offered for a delicate, traditional dining experience. It is an ideal venue for customized luxury feasts as well as family reunions and gathering of friends. Wutai Restaurant is an all day restaurant serving a la carte dishes and buffet with local flavor and other classic cuisines made with premium food material. The stylish restaurant is decorated in an elegant and simplistic manner with an open kitchen that adds to the unique dining experience. In the lobby bar, where guests may take a rest in a relaxed,cozy ambiance, aromatic coffee and delicious snacks are served in the day while sorts of wine and exquisite snacks are offered at night. Guests may also savor local delicacies in the restaurants in town or try local homemade meals in farmhouses. As the hometown of wheaten food, Shanxi boasts all sorts of wheaten food, of which the best known is the sliced noodle, the king of wheaten food. It is soft and smooth, easy to digest, chewy surface with a soft core. “The bite of Mount Wutai” is accessible to all guests here at Wutai Mountain Marriott Hotel.
Mount Wutai is teeming with tourists who come to appreciate the scenery as well as the chanting of Buddhist scriptures. Countless Buddhist pilgrims arrive here, threading their way across the rolling mountains, and pay their respect to the five Manjusri and each statue of the Buddha, fulfilling the rituals along the way to to show their reverence and worship to their religion. And we believe that Wutai Mountain Marriott will win the trust of each individual guest with sincere and quality service.